Returns & Refunds
We want you to be satisfied with our service and merchandise. We are happy to exchange most items as long as they are returned in the same mint condition as received within 15 days of receipt. If you do not wish to keep the undefective item, you must return it at your shipping expense for an exchange or store credit of the purchase price (you get full credit for merchandise, but not shipping cost) to be used towards a future purchase. To keep our prices low we are unable to offer cash or credit card refunds on any purchases. If you return merchandise that originally qualified for free shipping, you will be credited the purchase price less the shipping costs that were incurred on the original shipment. At our option, should we accept Items returned after 15 days, any credit will be subject to a 25% restocking charge. The following items are NOT returnable: Items that have been worn or opened, Items without the original tags or packaging, Edible items, Masks, Makeup, Wigs, Hoisery, Undergarments, and Special Orders. All Seasonal and holiday items are NOT returnable within 15 days of the holiday.
Should an item arrive broken or missing we ask that you notify us immediately. We will be happy to work with the shipper to provide a replacement item at no cost to you as soon as possible. We will need detailed information regarding the type and extent of damage to properly make a claim with the shipper. All packaging must be saved and photographed. If too much time has allotted and the breakage has not been reported, we will not be able to make a claim, making it hard for us to provide you with a replacement. We are not able to accept claims for breakage or shortage more than 3 days after the date of delivery.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers or from staff error, we shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge.